Money Back Guarantee & Returns process
Within 30 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for post sale service:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back to us. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or stained upon arrival.
We will not accept returns in the following conditions:
1. Items outside the 30 day warranty time-frame
All returns must be confirmed via the customer center. Returned items without binaoao customer service manager approve will not be accepted.
1. Shipping fees to return the items are at the customer's own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.